Refund & Returns Policy

Effective Date: February 16, 2025
Last Updated: February 16, 2025

Thank you for shopping with MedaTech-Networks. We are committed to ensuring that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns Policy

1.1 Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • A valid proof of purchase (receipt or order confirmation) must be provided.
  • Certain items, such as software, consumables, or customized products, may not be eligible for return unless they are defective or damaged.

1.2 Non-Returnable Items

The following items cannot be returned:

  • Items that have been used or modified after purchase.
  • Software products that have been downloaded or activated.
  • Items purchased on sale or as part of a clearance offer.
  • Products damaged due to improper use or negligence.

1.3 Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email us at [email protected] with your order details and reason for the return.
  2. Approval – Our support team will review your request and provide return authorization if eligible.
  3. Ship the Item – Once approved, ship the item to our return address:
    MedaTech-Networks
    12, Otigba Street, Ikeja, Lagos
    Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Processing – Upon receiving the item, we will inspect it and process the refund or replacement within 7 business days.

2. Refund Policy

2.1 Refund Eligibility

Refunds are issued under the following conditions:

  • The returned item meets the return eligibility criteria.
  • If the item is out of stock and cannot be replaced.
  • If the item was damaged upon arrival (proof of damage required).
  • If the wrong item was shipped to you.

2.2 Refund Process

Once your return is received and inspected, we will notify you of the refund approval or rejection. If approved, refunds will be processed within 7-10 business days through the original payment method.

2.3 Partial Refunds

In some cases, partial refunds may be issued if:

  • The item is returned after the 7-day return window but within 14 days with valid justification.
  • The item is not in its original condition or missing parts due to reasons not caused by MedaTech-Networks.

3. Exchanges

If you received a defective or damaged product, you may request an exchange instead of a refund. Exchanges are subject to product availability. To request an exchange, contact us at [email protected].

4. Shipping Costs & Fees

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • If a product is returned but does not meet our return policy conditions, the customer may be responsible for reshipping fees.
  • If the return is due to an error on our part, we will cover all shipping expenses.

5. Contact Us

If you have any questions or concerns regarding our Refunds & Returns Policy, please contact us:

We reserve the right to modify this policy at any time. Any changes will be updated on this page with the effective date. By purchasing from MedaTech-Networks, you agree to this Refunds & Returns Policy.

Thank you for choosing MedaTech-Networks!